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About the Company
  Here at Bruder Electric, we guarantee customer satisfaction. What that means to us is that you, the customer, is going to get the service you need in a prompt manner at your convenience. It means that the job will be done right the first time, at or above all local and national code requirements. It means that your home or business will be left as clean or cleaner then when we arrived. It means that you will be treated with the highest respect. It means that we will give you the best value for your money.

Here’s how:

Customer Service Reps
Our CSR’s will answer your call in a courteous manner and take all the information required to get our technicians to your location. They will place you in a database that will allow us to track your history with us so that we will be able to assist you more effectively. Your call will be dispatched to the technicians out in the field through radio communications.

Technicians
Our technicians are fully and professionally trained. They come to your premises in fully stocked trucks that carry thousands of parts so that we can service your needs immediately. They give you the “Red Carpet Treatment” and wear shoe protectors over their boots to protect your carpets. They work with drop cloths and clean up any mess when they are done.

Our technicians wear full uniforms that have our company name as well as the technicians name so that you know who we are when we arrive at your door.

Trucks
Our trucks are well identified so that you know who we are when we arrive at your door. They are fully stocked with thousands of parts and literally are roaming warehouses. They have every tool imaginable to assist in getting the job done right and in a timely manner. Our trucks are always kept clean inside and out to represent you the high standards that we at Bruder Electric maintain.

Up Front pricing
With our “Up Front Pricing” you know what the job will cost before any work is done. Our technician not only takes the amount from our menu pricing guide, but he also shows you where he found the amount for that task. Not until you, the customer, accepts that amount will any work be done. This is not an estimate, but an actual cost to perform the service needed so there will be no surprises at the end of the job.

Satisfaction Guaranteed
With Bruder Electric, customer satisfaction is guaranteed 100%. If a customer is not completely satisfied with an installation or repair, we will do whatever it takes to satisfy that customer and then and only then will we take payment for our services.

Prompt Service
Our technicians will be there when you need us. Our trucks are radio dispatched and fully stocked and in your area every day. If you need emergency service we offer our 30 minute response as well.

   
 
21 N. York Road - Unit 6 - Hatboro, PA 19040    Tel: (215) 956-0988    Fax: (215) 956-0995    E-mail: requests@bruderelectric.com
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